Terms of service
Draft. Last updated [date]. HOTIANA Care is operated by [HOTIANA company legal name], [Ontario, Canada address].
1. What we do
HOTIANA Care helps families who live abroad look after their parents in Pakistan. We offer a free app and paid care plans carried out by our care team and partners in Lahore.
2. Not medical advice
We never diagnose, prescribe or change medicines. Reports describe what a doctor or other professional said. Only your parent's own doctor makes medical decisions. In an emergency, call the local emergency number (Rescue 1122 in Pakistan).
3. Your parent's consent
Before any visit, we explain the service to your parent and record their consent. Your parent decides what is shared and with whom, and can stop the service at any time.
4. Plans, billing and refunds
- Plans are billed monthly in advance to your card. You can cancel any month, and the plan ends at the end of the paid month.
- You can cancel within 7 days of your first payment for a full refund.
- If you prepay a quarter, we refund any unused months when you cancel.
- Anything else that costs money is shown to you first as "vendor cost + our fee". Nothing happens until you approve it.
- We never take commissions from doctors, hospitals or labs.
5. Money we hold for your family
If you give us a float for small purchases, every rupee is receipted and shown in a monthly statement, and any balance is returned if you cancel.
6. Our promise
If a member of our team causes your family a documented financial loss, we repay it up to [US$ amount] within 7 days while we investigate. [Founder to set the cap.]
7. What we can't promise
We can't promise ambulance or hospital response times, or outcomes of medical care. We work during staffed hours in the areas we serve, which we list on the site.
8. The free app
The free app and its voice features act only through the permissions you and your parent give. It asks before anything that sends a message, places a call, deletes or spends. It never types passwords. It may connect to an AI service your family already uses; that service's own terms apply to it.
9. Changes and contact
We'll tell you before we change these terms. Questions: [email], [WhatsApp number].
Governing law: [Ontario, Canada], subject to the lawyer's review.